Welcome to the

Alvera Court Hotel

Web site.

Full Booking Terms & Conditions

CANCELLATION POLICY
1. Prices
All published rates include VAT at the current rate. The Hotel’s rates may vary from time to time and Guests are advised
to consult with the reservation desk. Accommodation rates are per person per night, English Breakfast included.

2. Bookings
All Bookings (“Bookings”) are personal and may not be sold, assigned or otherwise transferred. Bookings made by telephone,
[writing and email] must be guaranteed by a major credit or debit card.

3. Arrival and Departure
Arrivals Rooms Ready by 3pm/ Departure by 10am

4. Cancellations, amendments and non-arrivals
When the Booking is confirmed, a reservation number will be supplied. This must be retained for access to the Booking in the event of the need for
cancellation and/or amendment.

5. Cancellations and Amendments
A reservation fee (“Deposit”) equal to the first night of accommodation is required at the
time of confirmation of the booking. Deposits will be credited to the guest's account,
but are non returnable depending on the notice given. If the booking is reduced from the original dates the deposit
will be used against the shortage. If the Booking is cancelled less than two weeks before arrival the Deposit
will not attract a refund. A Booking cancelled less than four full days before arrival will incur payment of the full
contract price. This will be deducted from the Credit or Debit card supplied in accordance with clause 2. If we are
able to fill the rooms, up to ninety per cent (90%) of the cancellation cost will be refunded.

6. Amendments:
To amend a Booking, Guests must telephone [email/write] to the Hotel. Cancellation charges apply as per clause 5.

7. Car Parking
The Hotel does not accept responsibility for damage to, or for theft from, or for theft of vehicles parked on Hotel premises.

8. Insurance
Guests are recommended to have insurance to cover cancellation, curtailment and loss of baggage, personal effects and money.

9. Children
Children under the age of 18 years must be accompanied by a responsible adult to ensure that the children’s behaviour is appropriate
for other guests within the Hotel.

10. Disabled Guest rooms
The Hotel offers modified facilities for use by disabled Guests. As needs do vary, Guests are requested to check when making the
booking and identify any specific requirements.

11. Dogs and other Pets
We do not accept pets other than guide/support dogs. The Guest is responsible for controlling the pet and will be liable for
any damage, soilage or injury however caused by the pet.

12. Behaviour
The Hotel reserves the right to judge acceptable levels of noise or behaviour of Guests or their representatives, who must take all steps
for corrective action as requested by the Hotel. In the event of failure of the Guests or their representatives, to comply with management requests,
the Hotel may terminate the booking or stop any event immediately without being liable for any refund or compensation.

13. Discrimination
It is the policy of the Hotel not to discriminate on the grounds of race, colour, nationality, creed, sex, marital status, age ethnic
origin or disability. Hotel employees and all sub-contractors engaged by or on behalf of the Hotel are expected to adhere to this policy
and the Hotel may without incurring any liability to Guests, remove from the Hotel any person or persons offending against this policy.

14. External purchases
No wines, spirits, beers or food may be brought into the Hotel or Hotel grounds by Guests or their representatives for consumption or sale
on the premise without the express written consent of the Hotel and for which a charge may be made by the Hotel.

15. Comments and complaints
In the unlikely event you are disappointed with the Hotel any comment or complaint regarding your stay should be made in
writing within seven (7) days of departure to the Hotel Management.

16. Statutory requirements
The Hotel is subject to statutory controls, including those relating to fire, licensing, entertainment, health, hygiene and safety.
These must be strictly observed by Guests and their representatives.

17. Liability
Other than for death or personal injury caused by the negligence of the Hotel, the Hotel’s liability to the Guest is limited to the price of the Booking.
The Hotel does not accept responsibility for damage to the Guest’s possessions, or for theft from the room(s) where the Guests are residing.
Unless the Hotel is liable under the above clause, the Guest indemnifies the Hotel from and against any and all liability and any claims,
proceedings or damages resulting or arising from the Booking, the Guest or any outside contractors of the Client.The Hotel will not be
liable for failure to perform to the extent that the failure is caused by any factor beyond its reasonable control.

18. Damage
Guests when identified are responsible for any damage caused to the hotel, furnishings, utensils and equipment, by any act or omission, default
or neglect of the guests or their representatives and will pay to the Hotel on demand the amount required to make good or remedy any such damage
and the costs of such recovery.
Guests are responsible for any damage caused to the allocated rooms, furnishings, utensils and equipment in them by any act or omission, default
or neglect of the guests or their representatives and will pay to the Hotel on demand the amount required to make good or remedy any such damage
and the costs of such recovery.

19. Smoking
The Hotel is a non smoking hotel. If the Guest decides to smoke the Hotel will be able to charge for the cleaning/damage the Guest has caused by smoking.

20. Third Party Rights
The Contracts (Rights of Third Parties) Act 1999 shall not apply to this contract.

21. Law
Any issues arising out of these booking conditions shall be deemed to have existence in England and be subject to English law and the exclusive
jurisdiction of English Courts.

The Hotel reserves the right to change these terms from time to time.

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